Privacy Policy

1. Introduction

Welcome to GlowIt ("we," "our," or "us"). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application and website (collectively, the "Service").

By using GlowIt, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree with our policies and practices, please do not use our Service.

2. Information We Collect

2.1 Personal Information

When you create an account or use our Service, we may collect:

• Name and contact information (email address, phone number)
• Profile information (profile picture, preferences)
• Payment information (processed securely through our payment providers)
• Booking and appointment history
• Reviews and ratings you provide
• Communications with us and beauty professionals

2.2 Location Information

With your permission, we collect and process information about your location to help you discover nearby salons and beauty professionals. You can control location permissions through your device settings.

2.3 Usage Information

We automatically collect information about how you use our Service, including:

• Device information (device type, operating system, unique device identifiers)
• Log information (IP address, browser type, access times)
• App usage data (features used, interactions, errors)
• Cookies and similar technologies

3. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our Service
• Process bookings and transactions
• Send booking confirmations, reminders, and updates
• Provide customer support and respond to your requests
• Personalize your experience and provide recommendations
• Send promotional offers and updates (with your consent)
• Detect, prevent, and address fraud and security issues
• Comply with legal obligations
• Analyze usage patterns to improve our Service

4. Information Sharing

We may share your information in the following circumstances:

4.1 With Beauty Professionals

When you book an appointment, we share necessary information (name, contact details, booking details) with the beauty professional to facilitate the service.

4.2 With Service Providers

We work with third-party service providers who assist us in operating our Service, including payment processing, analytics, customer support, and marketing. These providers have access to your information only to perform specific tasks on our behalf and are obligated to protect it.

4.3 For Legal Reasons

We may disclose your information if required by law or in response to legal requests, to protect our rights or the safety of our users, or to investigate fraud or security issues.

4.4 Business Transfers

If we are involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information, including:

• Encryption of data in transit and at rest
• Secure authentication and access controls
• Regular security audits and updates
• Employee training on data protection

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

6. Your Rights and Choices

You have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your account and personal information
• Data Portability: Receive your data in a structured, machine-readable format
• Opt-out: Unsubscribe from marketing communications at any time
• Location: Disable location services through your device settings
• Cookies: Control cookie preferences through your browser settings

To exercise these rights, please contact us at privacy@glowit.com.

7. Children's Privacy

Our Service is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us, and we will delete such information.

8. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws. By using our Service, you consent to the transfer of your information to these countries. We ensure appropriate safeguards are in place to protect your information.

9. Data Retention

We retain your personal information for as long as necessary to provide our Service, comply with legal obligations, resolve disputes, and enforce our agreements. When you delete your account, we will delete or anonymize your personal information within a reasonable timeframe, except where retention is required by law.

10. Third-Party Links

Our Service may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to read their privacy policies before providing any information.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. For significant changes, we may provide additional notice (such as an email notification or in-app message). Your continued use of the Service after any changes indicates your acceptance of the updated Privacy Policy.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

13. Your California Privacy Rights

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

• Right to know what personal information we collect and how we use it
• Right to delete your personal information
• Right to opt-out of the sale of your personal information (Note: We do not sell personal information)
• Right to non-discrimination for exercising your privacy rights

To exercise these rights, please contact us at privacy@glowit.com.

14. European Users (GDPR)

If you are located in the European Economic Area (EEA), you have additional rights under the General Data Protection Regulation (GDPR):

• Right to access your personal data
• Right to rectification of inaccurate data
• Right to erasure ("right to be forgotten")
• Right to restrict processing
• Right to data portability
• Right to object to processing
• Right to withdraw consent at any time
• Right to lodge a complaint with a supervisory authority

Our legal basis for processing your personal data includes: your consent, performance of a contract, compliance with legal obligations, and our legitimate interests.